Relationship-Based Care

Jayne Felgen, President of Creative Health Care Management

At my recent nursing forum we were very honored to have Marie Manthey come speak. Within her speech she shared a personal story of hers back when she was around 5 years old. Back then parents had really short visiting allowances and so felt very lonely. However, she had a great nurse who made a huge impact on her by coloring in her coloring book. So from being influenced by the nurse who colored in her coloring book she knew she wanted to become a nurse because she wanted people to feel cared for just like she was. Marie Manthey is a founder of Creative Health Care Management. Creative Health Care Management really focuses on transforming cultures through relationship-Based Care.

Relationship Based care (RBC)
"A culture transformation model that improves safety, quality,  patient satisfaction by improving every relationship within an organization (Creative Health Care Management (CHCM), 2012)." This is important to the health care world culture because their is a reconnection of purpose and meaning of work and the art of teamwork is a true commitment rather than a burden. RBC also makes patients and their families feel better cared for because they feel connected to their health care and the professionals within.

Improving 3 critical relationships by implementing Relationship-Based Care

1. Relationship between caregivers and the patients and families they serve
 "In RBC the caregiver-patient/family relationship is one in which the caregiver consistently maintains the patient and family as his or her central focus (CHCM,2012).

2. The Caregivers relationship with self.
Without a clear understanding of one’s self, a person’s emotional reactions may adversely affect their capacity for care giving and teamwork.

3. The relationship among members of the health care team.
"The delivery of compassionate quality care requires a commitment by all members of the organization within all clinical disciplines to accept responsibility for establishing and maintaining healthy interpersonal relationships" (CHCM, 2012).

I really think relationship-Based Care can really make some huge improvements in the health care system. We want all of our patients to get the best quality care we can, and this gives them the that. Sometimes I feel we lose sight of the partnership that needs to be created when taken care of others. We get so wrapped up on how busy we are, and just don't take the time to slow down and appreciate everyone involved in what we do. I am very inspired about this model and also by Marie Manthey who I have talked about before in past posts. I want to be that nurse who makes an impact and inspire others.

References:
Creative Health Care Management. (2012). Relationship-Based Care. Retrieved from http://chcm.com/relationship-based-care/